Privacy Policy

Introduction

This Privacy Policy explains how PipeLeak Fix (“we”, “us”, “our”) handles personal information about visitors to pipeleakfix.com and customers who contact us or book our leak detection and repair services. We respect your privacy and only collect the information we need to respond to you, carry out the work you request and run our business responsibly.

By using our website or providing your details to us, you acknowledge the practices described in this policy. If you do not agree with them, please do not submit personal information through the website.

Information we collect

We collect information in two main ways.

Information you give us. When you call us, email us, or complete the inspection request form, you may provide:

• your name and contact details, such as phone number and email address
• the address of the property where the work is needed
• a description of the problem, including where water or damp appears and how long it has been happening
• photographs or videos you choose to send us
• details needed to issue quotes, invoices and receipts

Information collected automatically. When you browse the website, our hosting and security systems record limited technical data such as your IP address, browser type, device type, pages viewed and the time of your visit. Some of this is collected through cookies, described in our Cookie Policy.

How we use your information

We use personal information only for purposes connected with our services, including to:

• respond to enquiries and call you back about a leak or repair
• schedule, carry out and follow up on inspections and repairs
• prepare quotes, invoices and job reports, including photos of the work
• provide safety advice and aftercare information related to your job
• keep the website secure, prevent spam and diagnose technical problems
• meet our legal, accounting and record-keeping obligations

We do not use your information for automated decision-making, and we do not send marketing messages unless you have clearly asked to receive them.

Why we are allowed to use it

We process your information because it is necessary to respond to your request and to provide the service you have asked for, because we have a legitimate interest in running and protecting our business, because we must keep certain records by law, or because you have given consent, for example when you choose to send photos through the form. Where we rely on consent, you can withdraw it at any time.

When we share information

We do not sell, rent or trade personal information. We share it only where necessary with:

• our technicians and staff who need it to carry out your job
• trusted service providers who host the website, deliver email or store form submissions on our behalf, under appropriate confidentiality obligations
• your insurer, landlord or managing agent, but only when you ask us to send them a report
• authorities or professional advisers where we are legally required to, or need to protect our rights

How long we keep it

Enquiries that do not lead to a booking are deleted within twelve months. Job records, quotes, invoices and repair photos are kept for as long as needed for warranty, accounting and legal purposes, after which they are securely deleted or anonymised. Website security logs are kept for a short period and then overwritten.

How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted connections to the website, access controls on our systems, strong passwords and limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take prompt action if we become aware of any problem.

Your choices and rights

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you and provide a copy
• correct information that is inaccurate or incomplete
• delete information we no longer have a valid reason to keep
• stop or limit certain uses of your information
• withdraw any consent you have given

To make a request, contact us using the details below. We may need to verify your identity before responding, and we will reply within a reasonable time.

Third-party services and links

Our contact page includes an embedded map provided by Google, and the website loads web fonts from an external provider. These services may collect technical information such as your IP address under their own privacy policies. Our website may also link to other websites. We are not responsible for the content or privacy practices of external sites.

Children

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children. If you believe a child has sent us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a new “Last updated” date. Significant changes will be highlighted on the website.

Contact us

If you have any question about this policy or how we handle your information, please contact:

PipeLeak Fix
Email: contact@pipeleakfix.com
Hotline: 09638-300700
Mobile: 01321-211942
Postal address: see our Contact page