Burst pipe, water through the ceiling or a fitting that has let go? Call now and we will help you stop the water while a technician is on the way.
These four steps limit the damage before we arrive. Keep everyone safe first. Property can be repaired; people come first.
Turn the main stop valve clockwise until it stops. If only one fixture is leaking, its own isolation valve may be enough.
If water is near sockets, lights or the distribution board, switch off power at the breaker, but only if you can reach it from a dry spot.
Open the lowest cold tap to drain the pipes. Move valuables away and use towels and buckets to stop water spreading.
Call our hotline, then take photos and short videos of the leak and any damage for your records and insurer.
If water is escaping faster than you can contain it, is near electrics, or will not stop when you close a valve, treat it as an emergency. Slow drips can usually wait for a scheduled visit, but call us if you are unsure. We would rather talk it through than have you guess.
Water spreads quickly through ceilings, floor screed and wall cavities. Within hours it can stain plaster, swell timber and reach electrics. Within a day or two, trapped moisture creates the conditions for mould. The sooner the leak is stopped and the area dried, the smaller the repair and the less disruption you face.
Our emergency technicians carry common pipe sizes, fittings and clamps, so most repairs are completed on the first visit. If a specific part is needed, we make a secure temporary repair, restore water where it is safe to do so and return to finish the job.
Supply isolated and electrics checked before any repair.
Common pipe sizes and fittings carried for first-visit fixes.
We confirm the water is off, check for electrical risk and give you a realistic arrival estimate.
The technician makes the area safe, finds the failure and explains the repair and its price before starting.
The line is pressure tested, the water is restored and you get advice on drying out and any follow-up work.
Quick answers for urgent situations.
Call 09638-300700 or send us a message. A technician will answer.
Yes. The hotline is answered 24 hours a day, including weekends and public holidays. If you reach voicemail because we are on another call, leave your number and we will call straight back.
Call-outs outside normal working hours can carry an additional charge. We tell you the price before the technician sets off, so there are no surprises.
In most cases, yes. Our technicians carry common pipe sizes and fittings. If a specific part is needed, we make a safe temporary repair and return to complete the permanent fix.
Yes. The cause still needs fixing and the supply needs to be restored safely. If it is no longer urgent, we can schedule the repair at a time that suits you.
Close the main valve, keep clear of electrics and call us. We will take it from there.
